Dear Sir:
I have just returned from my flight to Florida and Exums Island in the Bahamas and I wanted to let you know much I appreciated your company's recent work on my 2001 Ovation N1045F. I contaced Wes Dale a few weeks ago to see if there would be a possibility of fitting work on my aircraft into the busy period between Christmas and New Year while I was visiting the area during my vacation. Wes very graciously agreed to work my aircraft on Wednesday 12/27. As it turned out the weather prevented me from leaving Michigan until Wednesday and your company was nice enough to reschedule for Thursday.
The work was completed on schedule as promised and I wanted to drop a note to let everyone know that not only did they provide a professional service but did so in a caring manner.
Thanks Wes for fitting my plane into your schedule and for having such a great staff.
Thanks Ray Bysiewicz for all your help in completing the repairs.
Thanks Eddie and Ray for your help in "turning the wrench" to make it happen. Hope your foot heals soon.
Thanks Ryan Ramos for going above and beyond to pick me up and drop me off at my hotel. Best of luck in your job at Premier's other location.
Thanks Sue, daughter Brittnay and Sherry for making me feel at home.
All your staff treated me like family and that is very rare in today's business climate. Best of luck in the new year.
Ron Flachs
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