Fred,
I was in the process of completing the Customer Service survey which you sent to me. When I got to question 20, "Do you have any other comments/ recommendations positive or negative for Premier Aircraft Service", I realized I could not limit my comments to the space provided on the form. I would offer the following comments on my experience with your Service Department:
The Premier Service Department and Wes Dale, Director of Maintenance, did an outstanding job getting my airplane back in service in a time frame that must qualify for an aviation record. Wes did an outstanding job organizing and implementing the installation of a replacement engine in my Mooney Ovation in the Bahamas. His efforts and results were above and beyond normal business practices and my expectations. Wes located an available replacement engine, delivered it to the Bahamas, and installed it with the help of a local mechanic during the weekend in harsh and difficult conditions. He then brought the airplane back to your shop in Fort Lauderdale and had the finish up items completed by your staff of very professional mechanics. I know Wes was suffering with a back problem while this was underway.
So, in addition to the special efforts on his part, I am confident that a major part of getting this done was a result of the professional efforts of Ray Bysiewicz Assistant Director of Maintenance and the rest of the staff you and Wes have put in place.
Eddie Roberts was the first of your mechanics that I met and I was very impressed with the quality of his work and commitment to get the job done.
Ray Ocasio was right on top of the issues with the engine and kept us up to date on the plan to finish up. And Adrian Arias stayed with the job to get us back in the air.
I would also like to comment on the friendly and helpful staff in your front office. Susan Glassman helped us with transportation and a nice hotel for the night. And, Sherry Frank gave us a great recommendation for dinner. Everyone was friendly and helpful.
We finished out two-week trip on schedule with our flight out to Fort Lauderdale on February 21st.
I am not certain how long you have been doing this, but I would have to say you have put together an excellent organization to meet the sometimes-difficult needs of the aviation customer.
Harry J. Harp
Dear Sir:
I have just returned from my flight to Florida and Exums Island in the Bahamas and I wanted to let you know much I appreciated your company's recent work on my 2001 Ovation N1045F.
I contacted Wes Dale a few weeks ago to see if there would be a possibility of fitting work on my aircraft into the busy period between Christmas and New Year while I was visiting the area during my vacation. Wes very graciously agreed to work my aircraft on Wednesday 12/27. As it turned out the weather prevented me from leaving Michigan until Wednesday and your company was nice enough to reschedule for Thursday.
The work was completed on schedule as promised and I wanted to drop a note to let everyone know that not only did they provide a professional service but did so in a caring manner.
Thanks Wes for fitting my plane into your schedule and for having such a great staff.
Thanks Ray Bysiewicz for all your help in completing the repairs.
Thanks Eddie and Ray for your help in "turning the wrench" to make it happen.
Thanks Ryan Ramos for going above and beyond to pick me up and drop me off at my hotel. Best of luck in your job at Premier's other location.
Thanks Sue, daughter Brittany and Sherry for making me feel at home.
All your staff treated me like family and that is very rare in today's business climate.
Best of luck in the New Year.
Ron Flachs
The following is a reprint of a July 2005 MAPA Log Letter to the Editor. All rights reserved.
By: Richard F. Marz, D.D.S.
We will many times write letters to tell of a bad experience with a vendor or supplier of parts or services. I want to write a letter to let MAPA members know of a recent good experience that I had with Premier Aircraft Sales of Ft. Lauderdale, Florida.
I had been in the market for a late model Ovation for several months. There were, and still are, numerous beautiful aircraft on the market. One Ovation ad that I saw was of interest to me. I called Earle Boyter of Premier Aircraft Sales. After discussing this plane I decided to move on. Earle offered to "keep an eye out" for what I was interested in. Earle called me about an Ovation 2 that I would only dream about having. Between Earle, and Fred Ahles, the owner of Ft. Lauderdale Premier, they made it possible for me to purchase a beautiful 2004 Ovation 2 for payments similar to that of a much higher time and older Mooney.
I realize that they cannot do the same things they did for me in every case, but the day before acquiring my new ride, Earle "swung by" on his way back to Florida and picked me up. This prevented me from having to buy a commercial flight ticket and deal with all the hassles that go with it, plus, I got a chance to fly the new GX Ovation on the way down! Since our next morning departure was early, Premier had breakfast waiting on us when we arrived. Everyone was extremely courteous and helpful. I got to meet all the support people that I had been speaking to on the phone.
I also met with Wes Dale and Ray Bysiewicz -veteran Mooney mechanics- who pledged to support me in any way possible. In the two small warranty issues I have dealt with since my purchase, I have been pleasantly surprised by the cooperation I immediately received.
Corbin Hallaran, Premiers' Flight Instructor, gave me the customary checkout to familiarize me with my new Ovation. He methodically taught me about all the systems that differed from my 201. Time was spent in the practice area then another hour or so doing a few take-offs and landings- then log book entry. After we flew and discussed my performance and flight characteristics of the Ovation, Premier had N92PA refueled at no charge to me for my trip home! Since my purchase I have been contacted several times by the staff at Premier. They were making sure that all the facets of my purchase were satisfactory.
I have come to expect little service from anyone these days because of my experiences. I can honestly say that I have only good things to say about Fred Ahles and his staff at Premier Aircraft Sales! I would whole-heartedly recommend them for your consideration whether it is for aircraft purchase or service. Thank you for making my dream purchase a pleasure!
Richard F. Marz
D.D.S.
To: Corbin Hallaran; Earle Boyter; Wes Dale; Ray Bysiewicz; Susan McKenzie; Fred Ahles
Subject: PAS: Amazing team, amazing plane Mooney N5791U
The flight home Saturday was textbook, thanks to the effort of the whole team who delivered this incredible plane to me. It is incredible flying the 262! The actual flying doesn't seem a huge difference but the systems on board makes the experience way different. The KFC150 takes a lot of the "flying" out of the equation. The flight back from Fort Lauderdale was great. I flew at 16k and FL200 on each of the two legs with speeds I only previously dreamed were possible (although I guess the days of 8.5-9 gal/hr are gone forever!).
I want each of you to know how much I appreciate your making this delivery as impressive as it was. Earle, thanks for coordinating the activities. Wes and Ray thanks for all the effort getting this plane virtually squawk free and the extra effort on Friday afternoon to fix all the last minutes issues that were discovered, including the auxiliary power outlet at 5 p.m. Friday.
Corby, I appreciate your excellent coaching and thorough preparation getting me up to speed on the more advanced systems and techniques for this plane. Susan, thanks for the smooth processing of the paperwork.
Fred, I appreciate the personal attention you also provided Friday. You have put together a team of professionals that is most impressive, a credit to your vision for a top flight aircraft sales and service company and motivation to keep this team working smoothly. I will happily be filing a similarly complimentary PIREP to the Mooney owners email list. My appreciation again to all!
Michael Baraz
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