Jeff Owen
Customer Testimonials
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January 9, 2012
Jeff,
Thanks to you and your staff for all your help in making the purchase of my first aircraft go so smoothly. I had been considering getting a DA40 for some time but I was very apprehensive. I tried to do as much research as I could ahead of time, getting advice, reading forums, talking to other pilots, and so on. There were so many warnings about potential problems and pitfalls, it was a big step for me to go ahead ... but I'm glad I did. The service from you and your team was well beyond anything I was expecting.
From the time I first contacted you about the aircraft I was interested in, to the support that you continue to give well after the sale has completed, I've been very impressed with your level of professionalism, your detailed knowledge of the aircraft and the intricacies of export/import process from US to Canada. I very much appreciate how you patiently explained every detail of the aircraft and all the steps that would be required in order to get the aircraft into Canada. Once the decision to go ahead with the purchase, you took care of all the details while keeping updated with every step. The most stressful part of the entire purchase process was debating whether to send you that first email. From that point forward, you explained what was needed, how the import would work and with only minor variations, it played out exactly as you explained.
The actual trip from Florida went great. We showed up and you had already made arrangements for accommodations at the hotel near the airport. The next day you arranged for training/check-rides for myself and my friend Shawn. Ed, the instructor you provided was great. He was a character and made the training a lot of fun. While we were off having fun you must have been working non-stop to get the all the database and subscriptions sorted out for the G1000. I know when we left the airport that evening, you were still navigating phone system hell trying to get the XM weather subscription activated.
I've posted some videos of our flight back on YouTube if you're interested.
Thanks again for all your help.
Cheers,
James Douma
West Vancouver, BC
2006 Diamond DA40
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December 21, 2011
Good morning Jeff, you are right the Diamond is a great plane and I appreciate all the guidance and help you and your company provided me, you made buying an airplane unbelievable easy, thank you very much.
E J Alarcon MD
Miami, FL
2012 Diamond DA40 XLS “Premier Edition” N107KC
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June 24, 2011
Jeff --
We just got back today and this is the first that I have checked my email. The trip back was fantastic. We went Ft. Lauderdale to Panama City to Shreveport, LA, to Plainview TX to Durango CO to Spanish Fork UT, our home base. The plane performed excellently.
The experience of working with you could not have been better. You are knowledgeable, professional and were fantastic throughout the complex issues of buying a plane and your advice was spot on. It is not often in this day and age to actually work with people that know what they are doing and understand their product and the industry the way that you do. I appreciate the opportunity to work with you and hope that we can work together in the future on the next plane. If you need references, please send them my way.
Ed Helmick, the owner of the flight school we doing a leaseback to, is thrilled with the airplane as well. Talk to you soon.
Stephen Richards
Provo, UT
2004 Diamond DA40 N321PF
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Jeff:
I wanted to say "thanks" for all the help from you and the Premier staff with everything related to my first aircraft purchase. I am so glad that I decided to go through Premier for my first aircraft purchase rather than try to do it on my own. Your expertise saved me a lot of headaches and a lot of money. My pre-owned 2006 Diamond DA40 was everything you advertised it to be and when it was delivered, it looked like new! The whole process was completely painless. Thanks to your customer support staff, service staff and you for following up on all of my questions after the sale. That is so important to me.
Bob Carew
Diamond DA40
Marathon, FL
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Jeff,
I wanted to take a moment to recap my experience with Premier and pass along my thanks for the professionalism of yourself and your staff.
In the fall of 2010, I elected to trade in my DA40 XL and upgrade to a DA42 with Thielert 1.7l engines. As you are well aware, it’s a transaction which has the potential for problems given some of the issues with the old Thielert engines. You and the folks at Premier, with your collective experience with DA42s, were tremendously helpful in getting me through this process. You spent a lot of time educating me on the merits and issues of 1.7l, 2.0l and the new Austro engines, you made the DA42 and your staff available to get my pre-buy done quickly, you took my DA40 as a trade-in (in an economy where I don’t think anybody wants another plane on their balance sheet) and you fixed the issues which came up on the pre-buy as quickly as you possibly could. You even got Fred to show up at 7am on a Saturday to facilitate the pick-up.
After 60 hours in the plane, I’m pleased to say everything works well and I love the aircraft. It’s proven to be a great, and easy, step-up from the DA40. The second engine give us much more comfort flying at night and the stable and smooth operation keeps the passengers much happier when we encounter turbulence. On our typical 150nm flight to the beach, we even burn less fuel than we did in the 40. Thanks for all your help in making this happen.
Best Regards
Bryan Jensen
Palm Desert, CA
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Dear Jeff,
Just wanted to write a short note thanking you again for the professional manor in which you and your company acted in handling my purchase of N465PS, a Mooney Ovation 2.
You worked through all the issues that came up without a sigh, took care of all squawks as agreed, and delivered the airplane spotless - it looked great! I appreciate the superior training in the aircraft that you provided with Corbin Hallaran.
Please feel free to use my name as a reference.
Thanks again,
Larry W. Noughton
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Dec 3, 2010
Dear Jeff
I would like to take a moment to thank you for the professional way you handled my Remos GX purchase.
I absolutely love the plane as I knew I would. The new GX version is above and beyond my expectations.
It took a leap of faith for me to purchase this plane without flying it or seeing it but after you assured me you would stand behind the company and take care of my best interests, it was a great journey.
I recently lost my husband and will soon lose my mother so this plane was like a breath of fresh air for me.
After having been a CFII and teaching in both the Tecnam super echo and the Remos G3 for over a year, I got to now both of the plane’s flight and performance characteristics pretty well so when it came time to purchase one for myself, the decision was an easy one. By far, the Remos GX outperforms, out maneuvers and is superior in design and quality to any other LSA I have flown. While it is more expensive in the initial price, I feel that I will make that difference up in the long run with durability and quality that I would not get in the other LSA’s out there.
The payload itself is fantastic. Many times, I would get into the Remos with a 250 lbs student and me with full fuel and just take off like a rocket ship without any hesitation . I could not do that in the Tecnam . That makes a big difference when you are planning a cross country and need to take full fuel.
While I did have a few hiccups with the delivery, the follow up service from Earle Boyter in Sebastian more than made up for it. The nice thing about this plane is that it is so simple and durable that service should not be necessary very often but now I can go to Sebastian (only a half hour flight) and get factory service.
I look forward to meeting you finally and plan on bringing a lot of interested people for a demo flight into FXE to meet you. Have a great holiday and thanks again.
Best Regards,
Shirley Wozniak
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Dear Jeff:
So far I flew the DA40 XL about 20 hrs. I got checked out in it and also flew quite a bit with the 2 others that fly it. It is the perfect airplane for me and at my age (67) I don't want a lot more plane. I am finding the G-1000 very exciting, It's the only way to go. Also the 700 autopilot is a must.
Pete Shirk
Denver, PA
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Dear Jeff:
As first time airplane buyers, we began the process of searching for the right aircraft with many questions and more than a little trepidation. Purchasing an airplane is a significant investment, and you don't want to end up making a big, expensive mistake. What started as basically a chance encounter with Jeff Owen at Premier Aircraft Sales turned out to be the luckiest thing that could have happened to us. Diego, my partner in the airplane purchase, stopped by Premier because it was close to the flight school where he was training toward his CFI. Jeff was in the office that day, and what we expected to be a quick glance at what was available and how much it cost turned into a three hour no-cost, no-obligation, no-pressure education in how to choose the plane that best fits your needs, your experience, and your budget. Even if we had not ended up purchasing from Premier, the time Jeff spent getting to know our wants and needs and sharing his seemingly limitless knowledge and insight into aircraft and aviation would have been far more valuable than hours and hours spent sifting through any number of aviation magazines, airplane reviews and sales listings. During that lengthy, remarkably educational first meeting, there wasn't a trace of "salesmanship." Instead of pressure to buy, or promotion of his company over their competitors, we got nothing but straightforward information, advice on how to avoid mistakes, and boundless enthusiasm for airplanes and the joy of flying.
Eventually we decided on a Diamond DA40-XL. In these days of Internet comparison shopping, it's not difficult to find out how much you have to pay to get what you want. The price that Premier offered us as "the best deal you'll find anywhere" turned out to be just that. Jeff and the Premier team were available practically 24 hours a day to answer questions and offer unbiased advice on financing, insurance, and all the things that come up in the process of buying an airplane. We purchased a pre-owned plane, and we hired a mechanic unaffiliated with Premier to perform the pre-purchase inspection. The inspection confirmed that the aircraft had been thoroughly checked out by Premier's own mechanics and that any maintenance issues that might have existed had already been properly corrected. When we requested that some minor cosmetic items be cleaned up, Premier met and exceeded our requests, even buffing out tiny scratches we hadn't noticed. The airplane was delivered to us performing and looking as close to new as a pre-owned plane possibly could.
Would I recommend Premier Aircraft Sales and Jeff Owen to a close friend? The answer to that question is a loud and emphatic YES!
Jeff, I hope you can find a sentence or two in there that might be helpful in dealing with future clients. And I sincerely meant everything I said. Feel free to use my name if you want to quote me, and I'd be happy to speak to anybody who is considering doing business with you (just remember that I don't actually know how to fly -- yet!!).
Sincerely,
Dr. Ken Easterling
Miami, FL
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I had the pleasure to work with Jeff Owen on a purchase of a Cessna 206. I was very satisfied with the way the deal went through, the professional manner how Jeff handled all the aspects of the transaction, from fixing all the squawks at their own next door shop to the way the sales agreement was presented to me unbiased. I, undoubtedly, highly recommend working with Jeff Owen and Premier Aircraft Sales when planning to buy or sell an aircraft and make myself available to any further questions.
Phillip Costa
AvioesNet
Sao Jose do Rio Preto, Brazil
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Dear Jeff:
Getting an airplane from the US to Europe is a pretty challenging task. Particularly for somebody who (like me) has not been doing it before. But with the right partner in the US – it is possible. My Diamond DA40, is some real proof of it. Premier Aircraft carried for me a pre-buy inspection, all the EASA export preparations, eventually container packaging and shipment. I visited Fort Lauderdale at the end of the process, just to double check. Everything was fine, so had not much to do than to spend a couple of days at sunny Florida beaches. Thank you Jeff, it was pleasure doing business with you.
Bartek Kasinski
Poland
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Hi Jeff,
I hope you are fine. Dustin arrived today in EDFB and delivered the aircraft. He has done a great job, The aircraft is really nice and clean and definitely has a lot of ramp appeal. I would like to thank you and the PAS team for the great support and all the work you have done to make this happen. It is very important to have people like you if you want to close a deal like this while being on a different continent. Again many thanks to yourself and the team.
Michael Jaeschke
Germany
Cirrus SR22 N214DJ
Dear Jeff,
I wanted to write this letter to thank you for your professionalism and to inform any other customers that may be on the fence during there next purchase. As you know, I traveled all over the United States looking for the right plane. Then I meet you Jeff and was very impressed with the DA-40 and of course you were very professional. What I really like, was that most salesmen are pushy and get upset when you compare other planes to the plane that they are selling you but not Jeff. Jeff, you hold your composure and keep the lines of communication open; even when I was trying to beat your offer. The demonstration flight was awesome! Buying from private individuals, I feel you don't get a thorough demonstration flight like the one I got from you. Also, Premier wants to make sure you are very comfortable flying your new plane home. If you need some training, you will get it. I was really pleased when I had a concern about my tow bar. I called you and told you I was at KFXE and voila I had a new tow bar! I shopped my butt off for over 6 months and got a GREAT deal with great support and service UNMATCHED!! I'm a guy that likes to buy from private individuals and usually avoid dealers because of "dealer games" but I have to admit with Premier you get individual service without the "dealer games" and I bet you will not be able to beat their price!!
I will call Premier when I'm ready to upgrade!
Thanks again to Jeff Owen and Premier Aircraft Sales
Please feel free to share this message with others
Sincerely,
Don Jones
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Jeff,
I wanted to take a moment and thank you for helping make my aviation dreams a reality. I have always been an aviation enthusiast, but I did not seriously entertain the idea of flying my own airplane until recently. I honestly thought becoming a pilot was far too much of a time investment for someone with my responsibilities. That changed when my friend Stephen mentioned that he was finishing up his Private Pilot training. Stephen has significantly more demands on his time than I do, so I figured that if he could find the time to train, so could I. A little while later, I started training in a Cessna 172. After a few rough lessons with a challenging CFI in an uninspiring airplane, I seriously thought about throwing in the towel.
Instead, I walked into PAS looking for inspiration. You spent a very patient hour introducing me (a low hour student pilot) to the incredible aircraft in the PAS line. I left truly inspired. I returned to flight school, switched instructors and started training 3 hours a day 5 days a week. The PAS showroom was my inspiration. I promised myself that once I earned my private pilot license, I would walk back into PAS and buy a proper aircraft from you. As luck would have it, as I reached my goal, Diamond Aircraft Industries Inc. achieved a goal of their own with the DA50. Stephen, (the close friend that inspired me to make the commitment to flight training) was as impressed with the DA50 as I was and after a detailed explanation of the aircraft and the purchase process, we purchased a position for a DA50 from you.
After the thrill of the position purchase faded into the realization that we would have to wait quite awhile before taking delivery of the airplane, I returned to PAS and asked you to find me an interim airplane and you delivered. You took me on a test flight in a DA40XLS and showed me exactly why it was the perfect airplane to hold us over until the DA50 arrives. Jeff, not only did you find me my dream airplane (the DA50), you then found me the right airplane (the DA40XLS), then you got me the right price, the right insurance agent, the right financing .... I could go on, but to summarize, you handled every single detail of the purchase, delivery and follow up support of the DA40XLS far beyond my expectations. I look forward to my next deal with you and the PAS team, trading in the DA40XLS and taking delivery of the DA50.
Brad Kagel
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Jeff,
Sorry to take so long to get back to your email.
My wife and I are really enjoying 506MB, it is a joy to fly. My experience with Premier was flawless and I could not have hoped to have a smoother acquisition and transition. The Premier staff is truly first class and went out of their way to make my purchase and transition training a pleasant experience. If I’m in the aircraft market again, Premier will be my first stop.
Regards,
William Romig
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Dear Jeff,
Sorry for the delay in letting you know how much I appreciated your help and service in my Diamond transactions over the summer. Little did I know that a simple inquiry at Sun 'N Fun this spring could have resulted in such a wide-ranging impact on my business and my aircraft. Thanks again,
Chris Strahan,
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Dear Fred,
I wanted to take a brief moment and congratulate you on the great sales and service organization that you have built. The service that Jeff, Art, Susan, Walter (in London) and the rest of the staff provided me during my upgrade to a DA40XLS leaves nothing to be desired. It is very clear to me why Diamond continues to expand your territory. During the pre-buy period, both Jeff and Art were instrumental in presenting all available options and always going the extra mile to help me in securing the necessary aircraft availability, leaseback agreement, financing instruments and trade in value to make this upgrade a reality. They really fought hard for me and made it a reality. We then move to the actual purchase and post purchase service that Jeff, Susan and Walter provided which made the whole acquisition as simple as a purchase of a water bottle. Susan was instrumental in managing all of the financial requirements with Diamond, the financing bank and the trade in. Everything happened when and how it was supposed to even in a very tight timeframe. Walter took great care of me while in London and he is a great asset to have for your clients. On a final note, I want to really recognize Jeff in everything he has done and continues to do in ensuring 110% customer satisfaction in all aspects of the airplane acquisition. From the quick responses to inviting me on a photo shoot with Paul Bowen, Jeff has made me feel as part of the Premier family and I can assure you that this will not be the last aircraft purchased from PAS (DA50 anyone?) He has been a true professional and continues to go beyond the call of duty at all times. I am extremely excited about N560DS and the possible future development opportunities with Premier. Again, congratulations on building a great team and company.
Sincerely,
Juan Bermudez
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