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Vice President Diamond Sales
January 9, 2012
Thanks to you and your staff for all your help in making the purchase of my first aircraft go so smoothly. I had been considering getting a DA40 for some time but I was very apprehensive. I tried to do as much research as I could ahead of time, getting advice, reading forums, talking to other pilots, and so on. There were so many warnings about potential problems and pitfalls, it was a big step for me to go ahead ... but I'm glad I did. The service from you and your team was well beyond anything I was expecting.
From the time I first contacted you about the aircraft I was interested in, to the support that you continue to give well after the sale has completed, I've been very impressed with your level of professionalism, your detailed knowledge of the aircraft and the intricacies of export/import process from US to Canada. I very much appreciate how you patiently explained every detail of the aircraft and all the steps that would be required in order to get the aircraft into Canada. Once the decision to go ahead with the purchase, you took care of all the details while keeping updated with every step. The most stressful part of the entire purchase process was debating whether to send you that first email. From that point forward, you explained what was needed, how the import would work and with only minor variations, it played out exactly as you explained.
The actual trip from Florida went great. We showed up and you had already made arrangements for accommodations at the hotel near the airport. The next day you arranged for training/check-rides for myself and my friend Shawn. Ed, the instructor you provided was great. He was a character and made the training a lot of fun. While we were off having fun you must have been working non-stop to get the all the database and subscriptions sorted out for the G1000. I know when we left the airport that evening, you were still navigating phone system hell trying to get the XM weather subscription activated.
I've posted some videos of our flight back on YouTube if you're interested.
Thanks again for all your help.
West Vancouver, BC
2006 Diamond DA40
Last Updated on Friday, 19 April 2013 10:36